Refund policy
Last updated: April 14, 2026
1. Our Policy
At Karali, all maxi skirts are handmade by artisans in small batches, making each piece unique. Due to the handmade and limited nature of our products, we do not offer returns, refunds, or exchanges for change of mind, sizing issues, or personal preference.
All sales are final unless an item arrives damaged or defective.
2. Handmade Product Variations
All Karali garments are handmade in small batches by artisans. As a result, slight variations in colour, texture, stitching, or pattern placement may occur.
These variations are a natural characteristic of handmade products and should not be considered defects.
3. Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged or defective, you must contact us within 7 days of delivery at hello@shopkarali.com with:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
If we determine that the item is defective or was damaged before delivery:
- We will offer a replacement item at no additional cost, subject to availability.
- If the item is no longer available, we may offer a similar item of equal value.
- If a replacement or suitable alternative is not available, a refund may be issued in accordance with applicable consumer protection laws.
Items must be unused, unworn, and in their original condition in order to be eligible for replacement or other resolution.
4. Delivery Issues
If your order is lost, delayed, or damaged during transit, please contact us and we will assist you in contacting the shipping carrier and resolving the issue.
5. Customer Responsibility
Please handle your Karali garments with care and follow the washing and care instructions provided. We are not responsible for damage resulting from:
- Incorrect washing or care
- Alterations
- Misuse
- Normal wear and tear
Contact Us
For any questions regarding this policy, please contact us at hello@shopkarali.com. We aim to respond within 2–3 business days.